1. Agreement Overview

This Agreement is a legally binding contract between you ("User," "you," or "your") and Pneuma LLC, a limited liability company organized under the laws of the State of Colorado ("Pneuma," "we," "us," or "our"), governing your use of the ContractMatch web application and related services (collectively, the "Service") available at contractmatch.app.

If you are accepting these terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to this Agreement. References to "you" in this Agreement include both the individual user and any such entity.

This Agreement incorporates by reference our Privacy Policy, which is an integral part of the terms governing your use of the Service.

2. Service Description

ContractMatch is a software-as-a-service (SaaS) web application that uses artificial intelligence to help small and mid-sized businesses identify U.S. federal government contracting opportunities. The Service:

• Ingests publicly available federal contract notices from SAM.gov, SBIR.gov (SBIR/STTR solicitations), the Acquisition Gateway Forecast of Contracting Opportunities, DHS APFS, DIU Commercial Solutions Openings, Challenge.gov prize competitions, NIH eBidBoard micro-purchase solicitations, and other government procurement portals;
• Analyzes and scores those notices for relevance against your stated company capabilities;
• Provides tools to filter, triage, and collaborate on contract opportunities within a shared workspace; and
• Allows you to upload company documents for AI-assisted capability generation.

The Service is offered exclusively as a web application. No mobile application or desktop software is included. Features available to you depend on your subscription plan as described in Section 5.

Discovery tool only. ContractMatch is a contract discovery and triage tool. It is not a procurement platform, proposal-writing tool, or source of legal, regulatory, or compliance advice. Nothing in the Service constitutes professional procurement guidance.

3. Accounts & Access

3.1 Account Creation

Access to the Service requires an account. Accounts are created via email-based one-time password (OTP) authentication through Cloudflare Access. We do not store passwords. You are responsible for maintaining the security of your email account and all activity that occurs through your ContractMatch account.

3.2 Eligibility

You must be at least 18 years of age and have the legal authority to enter into this Agreement. By creating an account, you represent that you meet these requirements. The Service is intended for business use; you represent that you are accessing it in a commercial or professional capacity.

3.3 One Account Per Email

Each email address may be associated with only one user account. You may not create multiple accounts to circumvent plan limits or for any other purpose.

3.4 Invite-Based Onboarding

New users may join a workspace via an invite code or direct admin invitation. Account creation through an invite indicates acceptance of this Agreement on behalf of both the individual user and the inviting organization.

3.5 Account Security

You are responsible for all actions taken under your account. Notify us immediately at support@contractmatch.app if you suspect unauthorized access to your account. We are not liable for any loss resulting from unauthorized use of your account.

3.6 Workspace Roles

Within a team workspace, users are assigned roles that govern their permissions:

• Admin: May invite or remove users and manage company settings.
• Viewer: Has full read/write access to notices and workflow features but cannot manage users or settings.

Account email changes are not self-service and require action by a workspace Admin. We reserve the right to maintain internal access roles for customer support purposes.

4. Acceptable Use

4.1 Permitted Use

Subject to this Agreement and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes of identifying and evaluating federal contracting opportunities.

4.2 Prohibited Conduct

You agree not to, and not to permit others to:

• Scrape, crawl, spider, or use automated tools to access the Service or extract data from it without our prior written permission;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service;
• Resell, sublicense, or make the Service available to third parties as a service bureau or otherwise;
• Access or attempt to access accounts, data, or systems you are not authorized to access;
• Introduce malicious code, viruses, or other harmful material into the Service;
• Use the Service in any manner that violates applicable law, including export control regulations, data privacy laws, or U.S. federal procurement laws;
• Attempt to circumvent any security, rate-limiting, or access-control mechanism of the Service;
• Use the Service to store or transmit material that is defamatory, obscene, unlawful, or infringes third-party intellectual property rights;
• Use the Service for any purpose other than your own internal business evaluation of federal contracting opportunities.

4.3 Fair Use of AI Features

AI-powered features (matching, coverage scoring, document analysis) are provided for reasonable business use. Excessive or abusive use that materially burdens our systems may result in rate limiting or account suspension at our sole discretion.

5. Subscriptions, Billing & Payment

5.1 Plans

The Service is available under the following plans, which may be updated from time to time:

• Free: No charge. Includes one capability slot, daily AI matching, and basic AI analysis.
• Individual: Billed at $49/month or $399/year. Includes unlimited capabilities and exclusions, full-text search, PDF export, and document management.
• Team: Billed at $59/month or $481/year per seat (1–100 seats). Includes all Individual features plus shared team workspace and multi-user collaboration.

Current plan details, including any features not listed here, are described on our pricing page. We reserve the right to modify plan features and pricing on reasonable notice as described in Section 17.

5.2 Free Trial

New paid subscribers receive a one-month free trial. No charge is made during the trial period. If you do not cancel before the trial ends, your payment method will be charged for the first billing period. Trial eligibility is limited to one per user and per organization.

5.3 Payment Processing

All payments are processed through Stripe via a hosted Stripe Checkout page. We do not collect or store payment card data on our systems. By purchasing a subscription, you agree to Stripe's Terms of Service. You authorize us to charge your payment method on a recurring basis in accordance with your selected plan.

5.4 Auto-Renewal

Subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) unless you cancel before the renewal date. You are responsible for cancelling your subscription in advance if you do not wish to be charged for the next period.

5.5 Taxes

Prices do not include applicable sales, use, VAT, or similar taxes unless explicitly stated. You are responsible for all applicable taxes associated with your use of the Service.

5.6 Comped & Beta Accounts

We may, at our discretion, provide complimentary access to beta testers or selected users. Such access is provided "as-is," may be withdrawn at any time without notice, and does not create any obligation to provide continued access or compensation.

6. Refunds & Cancellation

6.1 Cancellation

You may cancel your subscription at any time through the self-service billing portal (accessible via your account settings, powered by Stripe). Cancellation takes effect at the end of the current billing period. You will retain access to paid features through the end of the period for which you have already been charged.

6.2 Refund Policy

All fees are non-refundable except as follows:

• Annual plans: If you cancel an annual plan within 14 days of initial purchase (not renewal), you may request a pro-rated refund for the unused portion of your subscription by contacting support@contractmatch.app.
• Monthly plans: No refunds are issued for partial months.
• Billing errors: If you believe you were charged in error, contact us within 30 days of the charge and we will investigate and, if appropriate, issue a credit or refund.

We reserve the right to issue refunds at our discretion in exceptional circumstances.

6.3 Downgrade & Plan Changes

Plan changes take effect at the next billing cycle. Downgrading to a lower plan or the Free tier may result in loss of access to features and data associated with the higher tier. We are not liable for any data or functionality loss resulting from a plan downgrade you initiate.

7. AI Matching — Disclaimers & Limitations

Specifically, you acknowledge and agree that:

• AI match scores and coverage percentages are estimates only. They do not represent a professional assessment of your eligibility, competitiveness, or likelihood of winning any federal contract.
• The Service may fail to surface relevant opportunities or may surface irrelevant ones. We make no guarantee regarding the completeness or relevance of matching results.
• AI-generated capability summaries derived from your uploaded documents may contain inaccuracies, omissions, or mischaracterizations. You are solely responsible for reviewing and verifying such outputs before relying on them.
• Nothing in the Service constitutes legal, regulatory, compliance, or procurement advice. Before making any bid/no-bid decision or submitting any proposal, you should conduct your own independent review and, where appropriate, consult qualified legal or procurement professionals.
• You are solely responsible for independently verifying all information surfaced through the Service, including contract requirements, set-aside eligibility, deadlines, and agency contacts, against authoritative government sources such as SAM.gov.

8. Government Contract Data

Federal contract notice data displayed in the Service is sourced from publicly available government systems including SAM.gov (operated by the U.S. General Services Administration), SBIR.gov (Small Business Innovation Research and Small Business Technology Transfer solicitations), the Acquisition Gateway Forecast of Contracting Opportunities, DHS Acquisition Planning Forecast System (APFS), DIU Commercial Solutions Openings (Defense Innovation Unit), Challenge.gov prize competitions, and state procurement portals. This data is provided through our internal processing pipeline and is made available to you for informational purposes only. We do not warrant the accuracy, completeness, timeliness, or fitness for any particular purpose of any such data.

Specifically:

• Data may be delayed relative to its publication on the source system;
• Notices may be missing, duplicated, or contain processing errors introduced by our pipeline;
• Amendments, cancellations, or modifications to notices on the source system may not be reflected in the Service immediately or at all;
• Forecast notices reflect planned procurements that may change or be cancelled before a solicitation is issued;
• The absence of a notice in the Service does not mean the opportunity does not exist.

Government procurement data sourced by the Service is in the public domain. Our collection and processing of that data does not create any proprietary right in the underlying government records. Your use of government-sourced data must comply with all applicable laws and the respective source systems' terms of service.

9. Your Data & Privacy

9.1 Ownership

You retain all ownership rights in the data, content, and materials you provide to the Service ("User Data"), including company profiles, capability descriptions, uploaded documents, and comments. This Agreement does not transfer any ownership of User Data to us.

9.2 License to Process

By using the Service, you grant Pneuma a limited, non-exclusive, worldwide license to access, store, process, and use your User Data solely as necessary to provide and improve the Service for you. We do not use your User Data to train general-purpose AI models or sell it to third parties.

9.3 Data We Collect & Retain

We collect and retain User Data as follows:

• Account information (email address, optional display name): retained until account deletion.
• Company profile (name, description, website, filter settings, NAICS codes, eligibility flags): retained until the company record is deleted.
• Capabilities and exclusions: retained until deleted by you.
• Uploaded documents: file content is extracted and stored in our database for AI processing; the original uploaded file is stored in temporary storage and deleted after processing is complete.
• Comments and triage actions: retained until deleted by you or upon account closure.
• Team activity log: automatically purged after 90 days on a rolling basis.
• Feedback submissions: stored as issues in our issue tracker (GitHub) and include your email address and submitted logs.

9.4 Data Upon Account Closure

When you delete your account or a company workspace, associated User Data is deleted from our active systems. Residual copies may persist in encrypted backups for up to 90 days before being overwritten. We do not guarantee recovery of deleted data after deletion is confirmed.

9.5 No Sale of Data

We do not sell, rent, or trade your User Data or personal information to any third party for their marketing or commercial purposes.

9.6 Security

We implement reasonable technical and organizational measures to protect User Data. However, no internet transmission or storage system is completely secure. We cannot guarantee absolute security of your data and are not liable for breaches that occur despite our reasonable precautions.

10. Third-Party Services

The Service relies on the following third-party services. By using ContractMatch, you acknowledge that certain data is shared with these providers as described:

• Stripe — Payment processing and subscription management. We share your email address and subscription plan/status. Governed by Stripe's Privacy Policy.
• Cloudflare Access — Email OTP authentication. Your email address is processed to issue and verify one-time login codes.
• Cloudflare Workers / D1 / R2 — Our application hosting, database, and file storage infrastructure. All application data resides on Cloudflare's infrastructure, subject to Cloudflare's Privacy Policy.
• PostHog — Product analytics. Anonymous usage events are collected and routed through our own domain (reverse-proxied) before being sent to PostHog. No personally identifiable information is intentionally included in analytics events. See Section 11 for details.
• GitHub — Feedback ticket management. When you submit in-app feedback, your email address, feedback text, and client-side diagnostic logs are submitted as a GitHub Issue in our private repository.

We are not responsible for the practices, policies, or content of any third-party service. Your use of third-party services is governed by their respective terms and policies.

11. Analytics & Feedback

11.1 Product Analytics

We use PostHog to collect anonymized usage analytics — for example, which features are used, navigation patterns, and error rates — to help us improve the Service. Analytics events are reverse-proxied through our own domain to limit direct exposure of your network activity to third parties. We do not intentionally associate analytics events with your name or email address. By using the Service, you consent to this anonymized analytics collection.

11.2 Feedback Submissions

The Service includes an in-app feedback form. When you submit feedback, the following data is sent to our GitHub issue tracker:

• Your email address;
• The feedback category and description you provide; and
• Client-side diagnostic logs captured at the time of submission.

By submitting feedback, you consent to this data being transmitted and stored in our GitHub repository. Do not include sensitive personal information, trade secrets, or confidential data in feedback submissions.

12. Intellectual Property

12.1 Our Property

The Service, including its software, design, user interface, algorithms, documentation, and all associated intellectual property (excluding User Data and public government data), is owned by or licensed to Pneuma LLC and is protected by copyright, trade secret, and other applicable laws. Nothing in this Agreement transfers any ownership of our intellectual property to you.

12.2 License Grant

Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription term solely for the purposes described herein. This license does not include the right to copy, modify, distribute, sell, or create derivative works of any part of the Service.

12.3 Feedback License

If you provide suggestions, ideas, enhancement requests, or other feedback about the Service ("Feedback"), you hereby grant Pneuma a royalty-free, worldwide, perpetual, irrevocable license to use, reproduce, and incorporate such Feedback into the Service or other products without any obligation or compensation to you.

12.4 User Data

As stated in Section 9, you retain ownership of your User Data. No intellectual property rights in your User Data are transferred to Pneuma beyond the limited processing license in Section 9.2.

13. Termination & Suspension

13.1 Termination by You

You may terminate this Agreement at any time by cancelling your subscription and deleting your account through the account settings. Termination does not entitle you to a refund except as provided in Section 6.

13.2 Termination or Suspension by Us

We may suspend or terminate your access to the Service immediately, with or without notice, if we reasonably determine that:

• You have materially breached this Agreement and, where the breach is curable, have failed to cure it within 10 days of written notice;
• Your use of the Service poses a security risk to us or other users;
• Your account is subject to fraud, abuse, or illegal activity; or
• We are required to do so by applicable law or court order.

We may also terminate the Service entirely upon 30 days' advance notice to all users.

13.3 Effect of Termination

Upon termination: (a) your license to use the Service immediately ends; (b) we may delete your User Data in accordance with Section 9.4; (c) all payment obligations accrued prior to termination remain due; and (d) Sections 7, 9, 12, 14, 15, 16, 18, and 19 survive termination.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PNEUMA LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR BE SUITABLE FOR YOUR PURPOSES; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; (D) ANY ERRORS OR DEFECTS WILL BE CORRECTED; OR (E) THE SERVICE OR ANY SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU IN FULL.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PNEUMA LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PNEUMA LLC'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO PNEUMA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

THE LIMITATIONS OF LIABILITY IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND PNEUMA LLC. THE SERVICE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

16. Indemnification

You agree to defend, indemnify, and hold harmless Pneuma LLC and its members, managers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service in violation of this Agreement; (b) your violation of any applicable law or regulation; (c) any User Data you provide to the Service; or (d) your infringement or misappropriation of any third-party intellectual property right.

17. Changes to These Terms

We may update or modify this Agreement from time to time. Changes will be posted at contractmatch.app/terms with an updated effective date.

For material changes (those that meaningfully affect your rights or obligations), we will require your affirmative re-acceptance through the in-app gate screen before you can continue using the Service. A new version of the Agreement will be assigned a new version number, and all users who have not accepted the current version will be prompted to do so on their next login.

For non-material changes (such as typographical corrections, clarifications that do not alter meaning, or administrative updates), we may update the Agreement without requiring re-acceptance, though we will update the version and effective date.

Continued use of the Service after a version requiring re-acceptance confirms your acceptance of the updated terms. If you do not agree to updated terms, you must stop using the Service and may cancel your subscription in accordance with Section 6.

18. Governing Law, Arbitration & Disputes

18.1 Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict-of-law principles. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of the arbitration provisions in this Section 18.

18.2 Informal Resolution First

Before initiating any arbitration or legal proceeding, you agree to first contact us at support@contractmatch.app and describe your dispute in reasonable detail. We will similarly attempt to contact you at the email address on your account if we have a claim. The parties agree to negotiate in good faith for at least 30 days from the date the dispute is first raised before proceeding to arbitration. This informal resolution requirement is a condition precedent to arbitration.

18.3 Binding Arbitration

If a dispute is not resolved informally under Section 18.2, you and Pneuma agree to resolve any and all disputes, claims, or controversies arising out of or relating to this Agreement, the Service, or any aspect of the relationship between you and Pneuma — including disputes about the validity, enforceability, or scope of this arbitration clause — exclusively through final and binding individual arbitration, rather than in court, except as provided in Section 18.6.

Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for individual consumers) or Commercial Arbitration Rules (for business users), as applicable, which are available at www.adr.org. If the AAA is unavailable or declines to administer the arbitration, the parties shall mutually agree on an alternative arbitral forum.

The arbitration shall be conducted by a single, neutral arbitrator. Unless the parties agree otherwise, the arbitration will be conducted: (a) by written submissions only, if the amount in dispute is less than $10,000; (b) by videoconference, if the amount in dispute is between $10,000 and $75,000; or (c) in Denver, Colorado, if the amount in dispute exceeds $75,000 or if either party requests an in-person hearing and the arbitrator agrees it is appropriate.

The arbitrator shall have authority to award any relief that a court of competent jurisdiction could award, including declaratory or injunctive relief, but only on an individual basis and only to the extent necessary to provide relief warranted by the individual claim. The arbitrator's award shall be final and binding, and judgment may be entered on the award by any court of competent jurisdiction.

Costs and Fees. AAA filing fees shall be allocated per the applicable AAA rules. Each party shall bear its own attorneys' fees and costs in arbitration, except that the arbitrator may award reasonable attorneys' fees to the prevailing party if permitted by applicable law or if the claim or defense was frivolous.

18.4 Class Action Waiver

YOU AND PNEUMA EACH WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR PROCEEDING, WHETHER IN ARBITRATION OR IN COURT. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If this class action waiver is found to be unenforceable with respect to any particular claim or request for relief, then only that claim or request for relief may be litigated in court, and the remainder of this Section 18 shall remain in full force and effect.

You also waive any right to a jury trial for any dispute that proceeds in court under Section 18.6 or as a result of a finding that this arbitration provision is unenforceable.

18.5 Right to Opt Out

You have the right to opt out of the binding arbitration and class action waiver provisions in this Section 18 by sending written notice to support@contractmatch.app with the subject line "Arbitration Opt-Out" within 30 days of the date you first accept this Agreement. Your opt-out notice must include your full name, the email address associated with your account, and a clear statement that you are opting out of arbitration.

If you opt out, neither you nor Pneuma will be required to arbitrate disputes; all other terms of this Agreement remain in effect. Opting out of arbitration will not affect your ability to use the Service. We will not retaliate against you for opting out.

18.6 Exceptions to Arbitration

Notwithstanding the foregoing, either party may bring an individual action in a small claims court for disputes within that court's jurisdictional limits. Either party may also seek urgent injunctive or other provisional equitable relief in any court of competent jurisdiction to prevent immediate, irreparable harm pending arbitration — including to protect intellectual property rights or to prevent unauthorized access to or disclosure of confidential information — without waiving its rights under this arbitration agreement.

18.7 Court Jurisdiction (Non-Arbitrated Matters)

For any dispute that is not subject to arbitration under this Section 18 — including small claims matters, IP injunctions, or claims where the arbitration provision has been found unenforceable — the parties consent to the exclusive jurisdiction of the state and federal courts located in the State of Colorado, and each party waives any objection to personal jurisdiction or venue in such courts.

18.8 Severability of Arbitration Provisions

If any portion of this Section 18 other than the class action waiver is found to be invalid or unenforceable, that portion shall be severed and the remaining arbitration provisions shall continue in full force. If the class action waiver is found unenforceable as a whole, the entire arbitration agreement in this Section 18 shall be null and void, and any dispute shall be litigated in court subject to Section 18.7.

19. Miscellaneous

19.1 Entire Agreement

This Agreement, together with the Privacy Policy, constitutes the entire agreement between you and Pneuma LLC with respect to the Service and supersedes all prior or contemporaneous agreements, representations, warranties, and understandings.

19.2 Severability

If any provision of this Agreement (outside of Section 18) is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of this Agreement will not constitute a waiver of that right or provision unless acknowledged in writing by an authorized representative of Pneuma LLC.

19.4 Assignment

You may not assign or transfer this Agreement or any rights hereunder without our prior written consent. We may freely assign this Agreement in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you. Any purported assignment in violation of this section is void.

19.5 Force Majeure

Pneuma LLC will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, internet outages, or actions by third-party service providers (including Cloudflare, Stripe, or SAM.gov).

19.6 No Professional Relationship

Nothing in this Agreement creates a partnership, joint venture, agency, franchise, or employment relationship between you and Pneuma LLC. You have no authority to make representations or incur obligations on our behalf.

19.7 Notices

Notices from us to you will be sent to the email address associated with your account. Notices from you to us must be sent to support@contractmatch.app. Notices are deemed received when sent, provided no delivery failure is received.

20. Contact

For questions about these Terms, your account, billing, or privacy, please contact us:

Pneuma LLC — ContractMatch Support
Email: support@contractmatch.app
Website: contractmatch.app